Policies, Rules and Regulations

Carrier Connex Inc. reserves the right to exclude anyone from the facility, with or without cause and with or without notice.

Customers bringing in equipment must notify in advance via phone or email.

Customers removing equipment must inform the NOC as Carrier Connex Inc. keeps track of customer’s equipment. (monitoring)

Customers that do not have a building pass or valid government issued photo ID (Driver's License, Passport) are not permitted on the premises.

If a person is not on an authorized contact list for that organization, that person will not be granted access without first contacting Carrier Connex Inc. and obtaining authorization.

All Visitors are subject to surveillance while on the Premises.

By attempting to enter the Premises, Visitors are consenting to reasonable search of themselves and their property.

All Customers and Visitors agree to report any violation of these Rules and Regulations, or any other suspicious or improper activity to Carrier Connex Inc.

Visitors may not be under the influence of any alcohol, illegal drugs or other intoxicants.

Visitors must carry proper identification with them at all times while on the Premises. Falsifying or withholding ones identity or refusing to cooperate with security personnel is a violation of these Rules.

Customers and Visitors are solely responsible for their personal belongings and property while on the Premises. Carrier Connex Inc .assumes no liability for missing, lost, or stolen property of any Customer or Visitor, and Customers and Visitors agree to hold Carrier Connex Inc., its employees, agents, contractors, subcontractors, and partner companies harmless for and from any claims arising out of missing, lost or stolen property.

All customers must ensure the data centre entrance door is closed after entering and never left ajar.

Smoking: No smoking in the building or on the property except for the designated smoking area. Please see Security for the location. Chewing tobacco is also prohibited on the data center floor.

Food and Drink: All food and beverages are banned on the data center floor.

Floor Tiles: At no time may visitors, clients or guests remove the floor tiles on the data center. Should the need arise to get under the data center floor, contact a Carrier Connex Inc. agent and they will assist you.

Safety Issues: No children under the age of 16 are allowed on the Data Center Floor. Open toed shoes are not permitted on the Data Center Floor.

Touching, inspection, documenting or any form of tampering with data centre equipment is strictly prohibited. Persons seen engaging in such activity will be reported to Security and may be subject to expulsion from the facility and possible arrest and prosecution.

Leased Area / Premises

The following is intended to clarify customer right of access on 24/7 basis to the Common Areas and all Customer Licensed Areas (racks, cabinets, cases, square footage colo space) within the facility:

Customer will not jeopardize Services or damage property of other customers, Carrier Connex Inc. or the Premises in any manner.

Customer will take precautions to protect the Premises and nearby equipment belonging to other customers. This includes floor, wall, and telecommunication equipment protection while moving Equipment and notifying Carrier Connex Inc. of any major rearrangements of Equipment, drilling, power work, and similar potentially disruptive work.

Customer will follow good cleanliness practices. All trash or empty boxes must be removed by the customer to the designated area by the service elevator. Nothing may be stored outside of the assigned cabinet or within the Leased Area.

Combustible or hazardous material may not be stored in Leased Area or elsewhere on the Premises.

All Equipment must be installed within the assigned telecom cabinet footprint.

Customer will follow normal telecommunications industry standards with regards to equipment installation and removal. Carrier Connex Inc. standards are to be followed for connection of cables that interface or cross-connect with Carrier Connex Inc. or any other carrier equipment or panels within the Premises. All installations are subject to approval by Carrier Connex Inc .and to the terms and conditions of the Lease Agreement.

Customer will follow Carrier Connex Inc sign-in procedures at all times. Subject to the requirements of the Agreement, Customer shall have access to its Equipment and Leased Area on a 24/7 basis. Customer must coordinate its first visit to the Premises with Carrier Connex’s operations department.

If Carrier Connex Inc .notifies Customer in writing of a violation of the Co-location Rules, or any other unsafe or unacceptable situation or practice, the Customer must correct the problem within seven (7) days or provide a written plan for correction to Carrier Connex’s satisfaction and proposed completion date. If the problem is not resolved in seven days or within a longer time frame agreed upon by Carrier Connex ; then Carrier Connex Inc. will have the option of either (i) correcting the problem at Customer’s expense, or (ii) taking such remedial action as provided for in the Co-location Agreement, including without limitation disconnecting power and signal connections from Customer’s Equipment.